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Privacy Policy

Last Updated: April 28, 2026

 

At SimpleCX.ai, we value your privacy as much as we value your time. This policy explains how we collect, use, and protect your information when you visit our site or use our AI-driven services.

 
1. Information We Collect

We only collect the data necessary to provide you with elite AI orchestration:

  • Contact Data: Name, email, and phone number when you fill out a form.

  • Interaction Data: Transcripts or recordings from our AI Receptionists or AI Agents to help us improve your experience.

  • Technical Data: IP addresses and browsing behavior via cookies to understand how you use our site.

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2. How We Use Your Data

We use your information to:

  • Build and deploy your custom AI Agents and Receptionists.

  • Provide the high-level consulting services you expect from us.

  • Improve the accuracy and "human-like" quality of our AI models.

  • Note: We do not sell your data to third parties. We aren't in the business of selling info; we’re in the business of saving you time.

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3. AI Transparency & Consent

By using our services, you acknowledge that:

  • You may be interacting with an AI Agent or AI Receptionist.

  • Inbound calls may be recorded for quality and training purposes (consistent with California’s all-party consent laws).

  • Our AI systems are designed to automate mundane tasks and do not make "automated legal or life-altering decisions" without human oversight.

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4. Your California Privacy Rights (CCPA/CPRA)

As a California-based business, we respect your rights under the CCPA:

  • Right to Know: You can ask what personal data we have collected about you.

  • Right to Delete: You can request that we wipe your personal data from our systems.

  • Right to Correct: You can ask us to fix inaccurate information.

  • Right to Opt-Out: You can tell us to stop processing your data at any time.

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5. Security

We use enterprise-grade encryption to protect your data. While no system is 100% secure, we treat your business information with the same level of security we’d want for our own.

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6. Contact Us

If you have questions about this policy or your data, reach out to us at:

Email: info@simplecx.ai 

Location: La Quinta, California

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