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Privacy Policy

Effective Date: May 28, 2026

 

SimpleCX LLC ("we," "us," or "our") operates the website https://www.simplecx.ai (the "Site") and provides customer experience AI solutions (the "Services"). This Privacy Policy describes how we collect, use, and disclose personal information when you visit our Site or utilize our Services.

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By using our Site and Services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

 

We collect several types of information to provide and improve our Services to you:

  • Personal Identifiable Information (PII): While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to your Name, Email address, Company Name, and Phone Number.

  • Usage Data: We may collect information on how the Site and Services are accessed and used, including your computer's IP address, browser type, pages visited, and time spent on those pages.

 

2. How We Use Your Information

 

We use the collected data for various purposes, including to:

  • Provide, maintain, and improve our Services.

  • Notify you about changes to our Services.

  • Provide customer support.

  • Monitor the usage of our Site.

  • Send you administrative information, updates, and marketing communications (where you have explicitly consented to receive them).

 

3. Text Messaging (SMS) & Mobile Data Policy

 

If you provide your phone number and opt-in to receive text messages from SimpleCX LLC, we will use this communication channel to provide updates, respond to inquiries, or deliver requested promotional notifications.

  • Opt-In Consent: By providing a mobile phone number and submitting web forms, you explicitly consent to receive SMS/MMS text messages from SimpleCX LLC. Consent is obtained clearly and transparently; it is never implied.

  • No Third-Party Sharing (Carrier Compliance): SimpleCX LLC does not sell, rent, lease, or share mobile numbers or SMS opt-in consent data with third parties, affiliates, or partners for marketing or promotional purposes under any circumstances. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Opt-Out (Stop Messages): You can opt-out of receiving SMS messages from us at any time. Simply reply "STOP" to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at taiken@simplecx.ai.

  • Carrier Fees: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interactions with us.

 

4. Sharing and Disclosure of Information

 

Except as outlined in Section 3 regarding mobile/SMS data, we may disclose your personal information in the following limited circumstances:

  • To comply with a legal obligation or government request.

  • To protect and defend the rights or property of SimpleCX LLC.

  • To prevent or investigate possible wrongdoing in connection with the Service.

  • With trusted third-party service providers (such as hosting and analytics providers) who assist us in operating our business, under strict confidentiality agreements.

 

5. Security of Data

 

The security of your data is important to us. We use commercially acceptable physical, technical, and administrative security measures to protect your Personal Information. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

 

6. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

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7. Contact Us

 

If you have questions about this policy or your data, reach out to us at:

Email: info@simplecx.ai 

Location: SimpleCX LLC  79145 Coyote Creek, La Quinta, California 92253

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